Insurance & Storm Damage · FAQ

How often do warranty claims actually pay out?

Manufacturer warranties pay reliably when the defect is clearly material-related. Wind warranties pay reliably when the wind speed exceeded the rated speed (which the manufacturer verifies via the nearest weather station). Workmanship warranties pay when the original installer is still in business and the issue is clearly installation-related.

The denied-claim category is the gray zone: ‘premature failure’ that the manufacturer attributes to inadequate ventilation, or ‘wind damage’ below the rated speed where the manufacturer argues installation error. Trill documents ventilation at the time of install specifically to defeat the first denial. We also keep installation photos on file for 25+ years to defeat the second. About 85% of warranty claims on Trill installations have paid out; the unsuccessful 15% were typically situations where the failure cause was outside both the manufacturer’s and our coverage scope.